Service workflow
COI Agent
Turn the request into a reviewed certificate workflow without re-keying the policy.
Returns the time normally spent re-keying data and comparing email instructions to policy documents.
The drag today
Certificate requests arrive in email, contracts, and portals. Service teams lose time finding policy details, checking requirements, and chasing missing information.
Why it matters
Routine requests move in minutes, exceptions reach the right person sooner, and every decision retains a source-backed service trail.
What it prepares
- Reads the request and identifies the insured, holder, job, and requested wording
- Checks the request against current policy evidence and flags exceptions
- Prepares the applicable ACORD workflow and routes it for review and signature
Human checkpoint
Your licensed team confirms coverage, wording, and delivery before anything leaves the agency.
